Form friction: how many fields before the lead dies

2 October 2026 · 8 min read · Guides

Form friction: how many fields before the lead dies

Quick answer: Ask for name, contact detail and the job. Qualify on the phone, not in the form.

Every extra field is a reason to open a new tab. This guide is written for businesses in the UK and Kent, Surrey and London ad campaigns.

Three fields

Name, phone or email, short message. That is the default.

When more is fair

Finance, medical, or legal intake may need extra. Explain why.

Mobile keyboards

Correct input types. Big submit. No captcha that fails on 4G unless spam is severe.

Us

Landing pages from £150. Get one.

Frequently asked questions

Should I ask for a budget?

Optional. It scares some and saves you others.

Multi-step forms?

Useful if you must ask more. Show progress.

Thank-you page?

Yes, with what happens next. Noindex it.

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